Our team responds to all inquiries within one business day. For the fastest response, include your order number if you have one.
Order Support
Payment instructions, tracking, delivery issues, and cancellations: orders@nexyralabs.io
Documentation Requests
Certificates of analysis, lot documentation, and testing records: orders@nexyralabs.io
Hours
Monday – Friday, 9:00 AM – 5:00 PM ET. Orders placed on weekends are processed the next business day.
Before You Write
- Payment instructions are emailed automatically — check your spam folder for orders@nexyralabs.io.
- Tracking numbers are emailed within 24 hours of dispatch.
- All materials are supplied for research use only; we cannot provide usage guidance.